Job Description
We are seeking ambitious individuals to join our growing team as Entry Level IT Support Specialists. This is a fantastic opportunity for recent graduates or self-taught tech enthusiasts looking to launch their careers in a dynamic environment. We offer comprehensive training and mentorship to help you grow from day one.
At Apex Digital Systems, we don't just want technicians; we want problem solvers. You will be the first line of defense for our clients, ensuring seamless technology operations across the board.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Troubleshoot hardware and software issues, including printers, operating systems, and peripherals.
- Assist with network connectivity problems and basic server maintenance.
- Manage and document IT assets, including PC builds and software installations.
- Collaborate with senior engineers to resolve complex technical tickets efficiently.
- Conduct routine system checks and performance tuning.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (equivalent experience considered).
- Familiarity with Microsoft Windows and Office 365 suite.
- Basic understanding of networking concepts (LAN, Wi-Fi, IP addresses).
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Willingness to work flexible hours and be on-call for critical issues.