Job Description
Join Detroit's fastest-growing tech hub as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. At Detroit Tech Innovations, we empower talent through hands-on training, mentorship from industry veterans, and real-world projects shaping Detroit's digital future. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in our collaborative culture.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Manage helpdesk tickets using ServiceNow with 99% SLA adherence
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with network infrastructure monitoring and basic troubleshooting
- Create and maintain IT documentation including SOPs and asset inventories
- Collaborate with cross-functional teams on system upgrades and security patches
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent problem-solving and customer service skills
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits