Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our Columbus-based clients. This role offers hands-on experience with cutting-edge systems and a clear path for professional growth within our rapidly expanding IT department. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your ideas are valued.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate asset inventory
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity protocols and data protection measures
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical skills
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid Ohio driver's license for occasional client site visits