Job Description
Are you looking to launch a rewarding career in Information Technology? Columbus Digital Systems is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Columbus, OH. We are a forward-thinking company dedicated to providing top-tier technical support and innovative solutions to our clients.
In this role, you will receive comprehensive training, mentorship from senior engineers, and a clear roadmap for career growth. We value curiosity, technical aptitude, and a strong work ethic. If you are ready to turn your passion for technology into a profession, we want to hear from you!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and ticketing systems.
- Assist with the installation, configuration, and maintenance of workstations, printers, and network peripherals.
- Collaborate with the IT team to ensure timely resolution of service tickets and user inquiries.
- Conduct regular system audits and assist in maintaining accurate IT asset inventory records.
- Participate in the deployment of software updates, patches, and security protocols.
- Support the setup of new employee onboarding, including hardware and software provisioning.
- Document technical issues and resolutions in the knowledge base to improve internal processes.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer architecture, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Self-motivated individual with a willingness to learn and obtain industry certifications (CompTIA A+ preferred).
- Reliable and able to work independently as well as part of a collaborative team environment.