Job Description
Are you ready to launch your career in technology? TechHorizon Solutions is looking for a motivated Entry Level IT Support Specialist to join our dynamic team immediately.
We are a rapidly growing tech firm based in the heart of Charlotte, dedicated to bridging the gap between complex IT infrastructure and everyday business needs. We don't just want employees; we want future tech leaders. In this role, you will receive hands-on training from senior engineers and work in a collaborative environment that values innovation and growth.
Why Join Us?
- Immediate start date available for the right candidate.
- Comprehensive mentorship program for junior IT professionals.
- Competitive benefits package including health, dental, and 401(k).
Take the first step towards a rewarding career in Information Technology today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via helpdesk ticketing systems for employees across the Charlotte metro area.
- Install, configure, and troubleshoot hardware and software, including laptops, printers, and mobile devices.
- Assist in the setup and maintenance of local area networks (LAN) and wireless networks.
- Perform regular system updates, security patches, and hardware maintenance to ensure optimal performance.
- Document technical issues, resolutions, and create user guides to improve internal processes.
- Onboard new employees by setting up their workstations and explaining IT policies.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is a plus but not required.
- Basic understanding of computer hardware components (RAM, CPU, Motherboards) and operating systems (Windows, macOS).
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills to interact with non-technical users.
- Ability to work independently and as part of a team in a fast-paced office environment.
- Eagerness to learn new technologies and obtain industry-recognized certifications (we support certification costs).