Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Boston's thriving innovation ecosystem! We're urgently seeking passionate tech enthusiasts to join our dynamic team and deliver exceptional user support. This role offers hands-on experience with cutting-edge technologies while providing critical infrastructure support to our Fortune 500 clients. Enjoy comprehensive benefits, mentorship from senior engineers, and clear growth pathways into cybersecurity, cloud engineering, or systems administration.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote support and on-site assistance
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in IT infrastructure projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Hands-on experience with hardware troubleshooting and OS installations
- Excellent problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (or willingness to obtain)
- Ability to work flexible hours including occasional on-call support
- Strong written/verbal communication skills and attention to detail