Job Description
Are you ready to launch a rewarding career in technology?
TechNova Solutions is expanding our team in the heart of Boston and is actively seeking driven, detail-oriented individuals to join our Entry Level IT Support department. We are looking for passionate candidates who want to learn, grow, and make an impact.
As a rapidly growing enterprise, we value innovation and customer service. We offer a comprehensive training program for new hires, ensuring you have the tools you need to succeed in the IT industry. Don't let a lack of experience hold you back—we want to teach you!
Why Join TechNova?
- Immediate Start: Onboard and begin contributing within two weeks.
- Career Growth: Clear pathways to Senior IT Specialist and Systems Administrator roles.
- Modern Environment: Work in a collaborative, tech-forward office in downtown Boston.
If you are eager to solve problems and help others, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac devices.
- Manage user accounts, permissions, and security access within Active Directory.
- Assist with the deployment of new workstations, laptops, and mobile devices.
- Monitor network performance and escalate critical infrastructure issues to the engineering team.
- Document all IT incidents and resolutions in the helpdesk ticketing system.
- Collaborate with vendors to ensure optimal service for hardware maintenance and software licensing.
Qualifications
- High School Diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Basic understanding of computer components, operating systems, and network concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first mindset.
- Must be legally authorized to work in the United States.
- Willingness to learn new technologies and complete internal certifications.