Job Description
Launch your IT career with TechSolutions Inc., a leading Baltimore-based technology innovator. We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team immediately. This hands-on role offers comprehensive training and direct exposure to enterprise systems, networking, and cybersecurity practices. Join a company that invests in talent and provides clear pathways for growth into cloud infrastructure, DevOps, or security engineering roles.
Our culture thrives on collaboration and continuous learning. You'll work alongside industry veterans while gaining practical experience supporting Fortune 500 clients. We offer competitive benefits including paid certifications, tuition reimbursement, and flexible work arrangements to support work-life balance.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across Windows/Linux environments
- Manage help desk tickets using ServiceNow, ensuring SLA compliance and customer satisfaction
- Deploy and configure workstations, printers, and network equipment across hybrid teams
- Document IT procedures, knowledge base articles, and system configurations
- Assist with cybersecurity initiatives including patch management and vulnerability assessments
- Collaborate with senior engineers on infrastructure projects and system migrations
- Train end-users on new software implementations and security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Experience with help desk tools (ServiceNow, Zendesk, or Jira preferred)
- Strong problem-solving skills and ability to troubleshoot under pressure
- Excellent written/verbal communication and customer service aptitude
- Ability to lift 30 lbs and work flexible hours during system outages