Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Austin! We're urgently hiring passionate tech enthusiasts to launch their careers in one of America's fastest-growing tech hubs. Gain hands-on experience with cutting-edge systems while supporting innovative startups and Fortune 500 companies.
What We Offer:
- Comprehensive training program and mentorship
- Clear career advancement path to network/systems administration
- Competitive salary with performance bonuses
- 100% remote flexibility after initial onboarding
- Health benefits and professional development stipend
Responsibilities
- Provide tier-1 technical support via phone, email, and ticketing systems
- Deploy and configure hardware/software across Windows/Linux environments
- Manage user accounts, permissions, and Active Directory infrastructure
- Monitor network performance and resolve connectivity issues
- Document procedures and maintain knowledge base articles
- Collaborate with senior engineers on security protocols
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows OS and basic Linux commands
- Understanding of TCP/IP, DNS, and DHCP fundamentals
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license for occasional site visits