Job Description
Are you ready to launch your career in the fast-paced world of Information Technology?
TechHorizon Solutions is seeking driven, enthusiastic individuals for our Entry Level IT Support Specialist position in Austin, Texas. We are a rapidly growing company committed to fostering talent and providing a collaborative environment where new ideas flourish.
In this role, you will be the first point of contact for our clients, ensuring seamless technology operations. Whether it's troubleshooting hardware issues, managing software installations, or assisting with network connectivity, you will play a vital role in keeping our business running smoothly.
Why Join Us?
- Accelerated Growth: We invest heavily in our employees' development with comprehensive training programs.
- Modern Culture: Work in a dynamic, innovative environment with flexible schedules and a supportive team.
- Competitive Compensation: Earn a competitive salary starting at $45,000 plus performance bonuses.
Responsibilities
- Provide Tier 1 technical support to internal employees and clients via phone, email, and ticketing systems.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Monitor system performance and ensure high availability of IT infrastructure.
- Assist in the setup of new workstations and software applications.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the senior IT team to implement hardware and software upgrades.
- Conduct regular system checks and perform basic maintenance tasks.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to learn new technologies and obtain relevant certifications.
- A proactive attitude and a desire to help others succeed.
- Availability to work full-time, including occasional evenings or weekends if necessary.