Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? Apex Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Atlanta, Georgia.
We provide comprehensive paid training and a clear pathway for advancement. If you have a passion for technology and a desire to help others, we want to hear from you. Join us and become a vital part of our IT infrastructure.
Why Choose Us?
- Competitive salary and benefits package.
- Comprehensive paid training program.
- Career growth opportunities in a dynamic tech environment.
- Health, dental, and vision insurance.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Respond to user inquiries via phone, email, and in-person in a professional and timely manner.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain a clean and organized workspace, including server rooms and inventory storage.
- Perform regular system updates and security patching as directed by management.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows/MacOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and complete technical training programs.
- Reliable transportation and willingness to work occasional overtime if necessary.
- Customer-centric attitude with a focus on delivering exceptional support experiences.