Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! This is your gateway to a thriving tech career in Memphis, TN. We're seeking passionate individuals eager to grow their skills in a collaborative environment. You'll gain hands-on experience with cutting-edge technologies while supporting our clients' digital transformation journey. Our comprehensive training program ensures rapid skill development, with opportunities for certifications and career advancement. Work alongside industry experts in a modern workspace that values innovation and continuous learning. If you're ready to launch your IT career with a company that invests in its people, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows operating systems and applications
- Assist with cybersecurity best practices and data protection protocols
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on complex system implementations
- Deliver exceptional customer service via phone, email, and remote support
- Participate in regular training sessions to enhance technical skills
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and hardware components
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (not required)