Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Raleigh's thriving tech hub! Tech Innovations Inc. offers a collaborative environment where you'll gain hands-on experience while supporting cutting-edge solutions. We provide comprehensive training, mentorship, and growth opportunities for motivated graduates. If you're passionate about technology and eager to learn, this is your perfect starting point in the Triangle's booming tech scene.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop computers
- Document technical issues and resolutions in IT service management systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license (occasional site visits required)