Job Description
Join TechFlow Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Jacksonville. As a growing tech company, we offer comprehensive training, mentorship, and clear career progression paths. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your growth is prioritized.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access permissions
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Conduct regular system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment handling