Job Description
We are looking for a motivated and detail-oriented Junior Technical Support Specialist to join our growing team in Seattle, WA. In this role, you will be the first line of defense for our clients, ensuring seamless technology operations and exceptional customer service.
At Apex Innovations, we believe in fostering growth. You will have the opportunity to work with cutting-edge technologies and receive mentorship from senior engineers. If you are ready to kickstart your career in the tech industry, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model with a flexible schedule.
- Professional development and certification reimbursement.
- Collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Maintain accurate documentation of incidents and solutions in the ticketing system.
- Collaborate with the IT team to improve service delivery and operational workflows.
- Conduct basic training sessions for new employees on company software tools.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Familiarity with Windows and macOS operating systems.
- Basic understanding of network concepts (TCP/IP, DNS) is a plus.
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication abilities.
- Ability to work independently as well as in a team environment.
- High school diploma or GED required.