Job Description
Why Join Us?
TechNova Solutions is seeking a driven and curious Entry Level IT Support Specialist to join our growing team in the heart of Louisville, KY. We value innovation, integrity, and professional growth. This is a fantastic opportunity for recent graduates or career changers to launch a career in technology without needing prior experience.
The Role
As an IT Support Specialist, you will be the first line of defense for our internal employees, ensuring they have the technology they need to succeed. You will work directly with our IT Director and a team of experienced mentors to learn the ropes of enterprise-level IT support.
What You'll Do
We are looking for someone eager to learn and contribute immediately. Your daily tasks will include:
Responsibilities
- Provide Tier 1 support for hardware and software issues via phone, email, and in-person.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Manage user accounts, access permissions, and security protocols.
- Participate in network troubleshooting and asset inventory management.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior staff to implement new software updates and security patches.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills and a customer-service oriented attitude.
- Willingness to learn new technologies and obtain relevant certifications (we support this!).