Job Description
Launch your tech career with TechForward Solutions! We're urgently seeking motivated Entry-Level IT Support Specialists to join our San Antonio team. As a cornerstone of our digital transformation, you'll gain hands-on experience in cutting-edge environments while delivering exceptional service to our clients. This is your gateway to a thriving career in IT with competitive compensation, comprehensive benefits, and clear advancement pathways.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktop/laptop systems, peripherals, and network equipment
- Document support tickets, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers to implement infrastructure upgrades
- Conduct user training on new systems and security protocols
- Monitor system health and proactively address performance bottlenecks
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- 6 months to 1 year of help desk or internship experience
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Strong diagnostic skills with ability to troubleshoot complex issues
- Excellent written/verbal communication and customer service abilities
- Ability to lift 25lbs for equipment deployment