Job Description
Launch your tech career with our paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists in Pittsburgh, PA. Join our dynamic team and gain hands-on experience in network administration, cybersecurity, and system maintenance while receiving comprehensive paid training. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment designed to nurture your professional growth. No prior experience required – just bring your enthusiasm and eagerness to learn!
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with network monitoring, security protocols, and system backups
- Create and maintain user accounts, permissions, and access controls
- Document technical procedures, resolutions, and inventory records
- Collaborate with senior technicians on complex system implementations
- Participate in ongoing training sessions to expand technical skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to earn industry certifications (CompTIA A+, Network+)
- Valid driver's license for occasional off-site support