Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide remote technical assistance across our growing client base. This hybrid role offers comprehensive training, mentorship opportunities, and a clear path for professional growth within our award-winning company. Enjoy competitive benefits, flexible scheduling, and the chance to work with cutting-edge technologies while making a real impact.
Responsibilities
- Provide remote technical support via phone, email, and chat for software/hardware issues
- Troubleshoot and resolve network connectivity problems and system errors
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior team members to escalate complex issues
- Conduct user training on company applications and best practices
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows/Mac operating systems and networking
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks
- Customer service mindset with patience and empathy
- Proficient with Microsoft Office 365 and remote support tools
- Willingness to learn new technologies through continuous training