Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Detroit's thriving tech scene! We're seeking motivated graduates to provide essential technical support to our growing client base. This role offers hands-on experience with cutting-edge technology while making a tangible impact on local businesses. Enjoy comprehensive training, mentorship from industry veterans, and a clear path for career advancement within our innovative organization.
Responsibilities
- Diagnose and resolve hardware/software issues via remote and on-site support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions in our service management system
- Provide user training on company software and security protocols
- Collaborate with senior engineers on network infrastructure projects
- Monitor system performance and implement security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client visits