Job Description
Join TechSprint Solutions and kickstart your IT career tomorrow! We're seeking motivated entry-level professionals to join our dynamic Atlanta team. This immediate-hire opportunity offers hands-on experience with cutting-edge technology while supporting Fortune 500 clients. No prior experience required – just drive and a passion for learning. Enjoy competitive pay, comprehensive benefits, and rapid career growth in Atlanta's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Deploy and configure desktop/laptop hardware and software
- Document IT processes and maintain accurate ticket logs
- Collaborate with senior engineers on network security protocols
- Train end-users on new systems and best practices
- Monitor system performance and escalate critical issues
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of Windows OS and networking concepts
- Customer service experience with conflict resolution skills
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Ability to lift 30 lbs for equipment installations
- Flexible availability including evenings/weekends