Job Description
Launch your tech career with TechFlow Solutions! We're seeking motivated Entry Level IT Support Specialists in Raleigh, NC with weekly pay opportunities. Join our dynamic team where you'll gain hands-on experience in enterprise systems while receiving industry-leading training. Enjoy our collaborative culture, career advancement paths, and weekly paycheck benefits to support your financial goals. Perfect for recent graduates or career changers ready to grow in the heart of North Carolina's tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Assist users with troubleshooting and resolving IT issues via phone, email, and chat
- Deploy and configure desktop/laptop systems according to company standards
- Document technical procedures and maintain accurate service records
- Collaborate with senior engineers on complex system implementations
- Participate in on-call rotation for after-hours support (rotational)
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid North Carolina driver's license for occasional off-site support