Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support to our dynamic Oakland-based team. This role offers hands-on experience with cutting-edge systems while working alongside industry veterans who will mentor your growth. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional development in a collaborative environment.
Responsibilities
- Provide technical support for hardware, software, and network issues across 100+ workstations
- Install, configure, and maintain Windows/macOS operating systems and enterprise applications
- Document IT processes and create knowledge base articles for team reference
- Collaborate with cross-functional teams to implement security protocols and compliance measures
- Manage help desk ticket system with SLA adherence and customer satisfaction focus
- Assist with cloud service administration (AWS/Azure) and basic network troubleshooting
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- 0-2 years of hands-on IT support experience or relevant internship experience
- Proficiency with Windows 10/11, macOS, and Microsoft Office Suite
- Strong problem-solving skills with ability to diagnose technical issues systematically
- Excellent written and verbal communication skills with customer service mindset
- Basic networking knowledge (TCP/IP, DNS, DHCP) and security best practices