Job Description
Launch your tech career with our comprehensive entry-level IT training program! TechForward Solutions Inc. is seeking motivated individuals with no prior experience to join our dynamic IT Support team. You'll receive hands-on mentorship, industry certifications, and real-world experience supporting enterprise systems. Our 6-month onboarding program ensures you develop critical skills while earning competitive pay. Join our innovative team in Seattle's thriving tech hub and grow your career with one of Washington's fastest-growing tech companies.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows and macOS systems
- Manage helpdesk ticketing system and maintain SLAs
- Assist with cybersecurity best practices implementation
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Participate in rotating on-call support schedule
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies and certifications
- Valid driver's license and reliable transportation
- Passion for technology and customer service