Job Description
Join our innovative Nashville-based team as an Entry Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Why TechNash? We foster professional growth through hands-on projects, certifications, and cross-departmental collaboration. Located in downtown Nashville's thriving tech corridor, you'll work alongside passionate professionals committed to excellence.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 500+ employees
- Deploy and configure hardware/software assets including laptops, monitors, and enterprise applications
- Document IT processes and maintain accurate service desk ticket records
- Collaborate with senior engineers on network infrastructure maintenance
- Conduct user training sessions for new technology implementations
- Assist with cybersecurity protocols and access management
- Participate in quarterly IT audits and compliance reviews
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and Microsoft 365
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for hardware installations
- Valid driver's license for occasional off-site support
- US citizenship or permanent residency required