Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your tech career in Houston's thriving tech hub! We're seeking motivated graduates to deliver exceptional technical support while growing your skills in cybersecurity, cloud services, and network administration. Enjoy comprehensive training programs, mentorship from industry experts, and a clear path to advancement. Our collaborative culture celebrates innovation and professional development.
Why TechFlow Solutions?
• Competitive benefits package including health insurance and 401k
• Flexible remote work options
• Annual tech stipend for certifications
• Access to cutting-edge tools and platforms
• Regular team-building events and innovation workshops
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems across Windows/macOS environments
- Assist with cloud service implementations (AWS/Azure) and security protocols
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Conduct user training sessions on new technology deployments
- Monitor system performance and escalate critical incidents promptly
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with helpdesk tools like ServiceNow or Jira
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs for equipment maintenance
- Valid Texas driver's license (for occasional site visits)