Job Description
Join our dynamic Minneapolis-based team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional user support and maintain our cutting-edge infrastructure. At Tech Innovations Inc., you'll gain hands-on experience with enterprise systems while collaborating with industry experts. Our comprehensive training program ensures rapid skill development, and our inclusive culture values fresh perspectives. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in Minnesota's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy, configure, and maintain desktop/laptop systems across 50+ users
- Manage user accounts, permissions, and access in Active Directory
- Diagnose and resolve network connectivity issues (VPN, Wi-Fi, LAN)
- Document incidents, solutions, and standard operating procedures
- Collaborate with senior IT staff on infrastructure projects
- Train users on new technologies and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows 10/11, Active Directory, and networking
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Customer service mindset with problem-solving aptitude
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support