Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in Miami's thriving tech scene! We're seeking motivated tech enthusiasts to provide essential IT infrastructure support to our dynamic team. This role offers hands-on experience with cutting-edge systems while working alongside industry experts committed to your professional growth. Enjoy a collaborative culture, competitive benefits, and the opportunity to build a lasting career in technology.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripherals
- Monitor system performance and troubleshoot technical issues
- Document IT processes and maintain accurate support logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Assist in cybersecurity awareness initiatives and best practices
- Support cloud-based applications and SaaS platforms
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in team environments