Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base in Raleigh's thriving tech hub. This role offers comprehensive training and mentorship to help you develop foundational IT skills while working with cutting-edge technologies.
Our collaborative culture values innovation and continuous learning, providing a perfect environment for recent graduates and career changers to thrive. Enjoy competitive benefits, professional development opportunities, and the chance to make tangible impact in a rapidly expanding industry.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on network security and system maintenance
- Assist with user onboarding and training for new software deployments
- Monitor system performance and identify potential optimization opportunities
- Participate in IT infrastructure projects as assigned
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with customer service mindset
- Excellent written and verbal communication abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30 lbs and work in occasional server room environments
- Valid North Carolina driver's license for occasional client site visits