Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? TechNova Solutions is looking for an enthusiastic Entry Level IT Support Specialist to join our vibrant team in Virginia Beach, VA. We value curiosity and problem-solving over prior experience, offering comprehensive on-the-job training to help you grow into a technical expert.
At TechNova, we believe in investing in our people. As an entry-level candidate, you will work alongside senior engineers to resolve hardware and software issues, manage network connectivity, and ensure our corporate environment runs smoothly. This is the perfect opportunity for recent graduates or career changers eager to build a solid foundation in IT.
Why Join TechNova?
- Hands-on training in a real-world corporate environment.
- Clear path for career advancement into Systems Administration or Network Engineering.
- Competitive benefits package including health, dental, and vision insurance.
- Modern office located in the heart of Virginia Beach.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person for hardware and software issues.
- Troubleshoot and resolve computer peripherals, printers, and network connectivity problems.
- Assist in the deployment, configuration, and maintenance of desktop workstations and mobile devices.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to identify and implement process improvements.
- Conduct user training sessions on new software updates and security protocols.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.
- Familiarity with basic computer hardware components (CPU, RAM, Hard Drives) and operating systems.
- Strong problem-solving skills and a logical approach to diagnosing technical issues.
- Excellent communication skills with the ability to explain complex concepts to non-technical users.
- Willingness to learn new technologies and obtain relevant certifications (we support this).
- Ability to work independently as well as part of a collaborative team.