Job Description
Join our innovative team at Mountain Tech Solutions as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to build foundational experience in a dynamic environment. You'll be the backbone of our IT operations, ensuring seamless system functionality for our clients across Colorado Springs. This role offers mentorship, hands-on experience with cutting-edge technologies, and a clear path to career growth in the thriving Colorado tech scene.
Responsibilities
- Provide first-tier technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and troubleshoot network connectivity
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service orientation with excellent communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to lift 30 lbs and work in varied environments
- Valid Colorado driver's license for occasional site visits