Job Description
Join our dynamic IT team at Tech Innovators Inc. and launch your career in technology! We're seeking passionate entry-level professionals to provide essential technical support and drive digital transformation. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. Perfect for recent graduates eager to build foundational skills in a fast-paced tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting and basic security protocols
- Document support tickets and maintain asset inventory systems
- Collaborate with senior IT staff on infrastructure projects
- Train employees on new technology implementations
- Monitor system health and proactively address performance issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional on-site visits