Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in New Orleans! We're urgently hiring passionate tech enthusiasts ready to launch their careers in a fast-paced environment.
TechNova Solutions is seeking motivated individuals to provide essential technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while making a tangible impact. If you're eager to learn, solve problems, and grow in the IT field, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users across diverse industries
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Manage Active Directory accounts, group policies, and user permissions
- Document technical procedures and maintain accurate support ticket logs
- Collaborate with senior engineers on network infrastructure projects
- Provide remote and on-site technical assistance with SLA compliance
- Implement security protocols and ensure system compliance standards
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (preferred, not required)
- Proficiency with Windows OS (10/11) and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service skills
- Ability to lift 25lbs and work flexible hours including occasional weekends
- Valid driver's license with reliable transportation
- Experience with ticketing systems (ServiceNow, Jira) a plus