Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Oakland's thriving tech scene! We're urgently hiring to expand our dynamic team and deliver exceptional IT services to Bay Area clients.
As a cornerstone of our operations, you'll provide critical technical support while growing your expertise in networking, security, and cloud technologies. This is your chance to work alongside industry veterans in a collaborative, growth-oriented environment with competitive benefits and clear career progression paths.
Why TechNova? We're a rapidly scaling tech consultancy committed to developing talent. Enjoy flexible work arrangements, comprehensive training programs, and the opportunity to make an immediate impact on cutting-edge projects.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure cloud solutions (Microsoft 365, AWS)
- Create and maintain IT documentation including SOPs and network diagrams
- Collaborate with senior engineers on infrastructure upgrades
- Monitor system health using tools like SolarWinds and Nagios
- Support cybersecurity initiatives including patch management
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 6+ months of hands-on IT support experience (internships acceptable)
- Proficiency with Windows OS troubleshooting and networking fundamentals
- Familiarity with cloud platforms (Azure, AWS, or GCP)
- Excellent customer service and communication skills
- Ability to work independently and prioritize multiple tasks
- Basic scripting knowledge (Python, PowerShell, or Bash)
- Valid California driver's license for occasional client site visits