Job Description
Immediate Opening for Tech Enthusiasts! Join our dynamic IT team in sunny Miami and launch your tech career with hands-on experience in enterprise systems. We're seeking passionate entry-level professionals ready to grow with us while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative startup culture in downtown Miami's tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Monitor and maintain company systems using ticketing systems (ServiceNow/Jira)
- Assist with cybersecurity protocols and vulnerability assessments
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on digital transformation projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Windows OS, Active Directory, and cloud platforms
- Experience with helpdesk tools and remote support protocols
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work flexible hours
- Valid Florida driver's license required