Job Description
Join our dynamic tech team in Raleigh, NC as an Entry-Level IT Support Specialist! This urgent opening is your gateway to a thriving career in IT. We're seeking passionate tech enthusiasts to deliver exceptional user support, resolve technical issues, and drive innovation across our growing organization. If you're ready to launch your IT career with hands-on experience and mentorship from industry experts, apply today!
Responsibilities
- Provide responsive technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document IT procedures and create knowledge base articles
- Collaborate with team on network monitoring and security protocols
- Assist with cloud service administration (Azure/O365)
- Participate in system upgrades and patch management
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and hardware troubleshooting
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service mindset
- Ability to work independently and prioritize tasks in fast-paced environments
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license required for occasional equipment transport