Job Description
Join our dynamic IT team in Colorado Springs! We're urgently hiring motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients. This is your golden ticket to launch a rewarding career in technology with hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Enjoy a collaborative environment with mentorship opportunities and competitive benefits package.
Why Apply Today? Immediate start date, flexible remote options, and career growth paths into cloud computing and infrastructure management.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on Windows Server and Active Directory administration
- Assist with cybersecurity protocols including endpoint protection and patch management
- Support cloud services (Azure/O365) user access and troubleshooting
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic understanding of TCP/IP, DNS, and network topologies
- Familiarity with Windows OS and Microsoft Office Suite
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment installation/maintenance
- Valid Colorado driver's license for occasional site visits
- Quick learner with passion for emerging technologies
- 1+ years help desk internship or volunteer IT experience preferred