Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently seeking passionate tech talent to provide critical infrastructure support to Fortune 500 clients in Atlanta. This is your launchpad into a thriving career with rapid advancement opportunities and comprehensive training programs. Our startup culture values innovation and growth – perfect for driven newcomers ready to make their mark.
Why NexusTech?
- Competitive salary with quarterly performance bonuses
- 100% tuition reimbursement for IT certifications
- Flexible hybrid work schedule (3 days remote/2 days in-office)
- State-of-the-art equipment and cutting-edge tools
Responsibilities
- Provide Tier 1/2 technical support for 200+ end users via phone, chat, and ticketing systems
- Deploy and configure hardware (laptops, printers, peripherals) across corporate environments
- Manage Active Directory accounts and group policies with zero tolerance for errors
- Execute network troubleshooting using Wireshark, Ping, and diagnostic tools
- Document all IT processes using Confluence and maintain knowledge base articles
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Participate in 24/7 on-call rotation (1 week/month) with overtime compensation
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+ or Network+ certification (or commitment to obtain within 90 days)
- Hands-on experience with Windows 10/11 Enterprise and Office 365
- Fundamental knowledge of TCP/IP, DHCP, DNS, and VPN protocols
- Excellent written and verbal communication skills
- Ability to lift 25lbs for equipment deployments
- Valid driver's license for occasional client site visits
- Must be authorized to work in the US without sponsorship