Job Description
Join our dynamic IT team in Mesa, AZ! We're urgently hiring passionate entry-level professionals to provide critical technical support and drive innovation. This is your golden ticket to launch a rewarding career in technology with hands-on experience in enterprise systems, cybersecurity protocols, and cutting-edge solutions. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized. Apply now and become part of our mission to revolutionize business technology!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 200+ workstations
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Implement cybersecurity best practices including patch management and access controls
- Document IT procedures and create knowledge base articles for team training
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Manage user accounts and Active Directory administration
- Support VoIP systems and video conferencing setups
Qualifications
- Associate's degree in IT or CompTIA A+ certification required
- Basic knowledge of Windows Server, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for hardware/software conflicts
- Ability to lift 30lbs and work in server environments
- Excellent written/verbal communication and customer service aptitude
- Valid Arizona driver's license for occasional off-site support