Job Description
Join our dynamic IT team at InnovateKC Tech and kickstart your career in technology! We're urgently hiring passionate entry-level professionals to support our growing client base in Kansas City. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact on our digital infrastructure. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktop/laptop systems and peripherals
- Monitor system health and resolve security vulnerabilities
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Manage user access permissions and account administration
- Participate in system upgrades and patch management cycles
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional off-site support