Job Description
Join our dynamic team at TechSprint Solutions as an Entry-Level IT Support Specialist in Fresno! We're urgently seeking passionate tech newcomers to jumpstart their careers in a fast-paced environment. Perfect for recent graduates or career changers with foundational IT knowledge. Enjoy competitive pay, comprehensive benefits, and hands-on experience with cutting-edge technologies. Don't miss this opportunity to grow with Fresno's leading IT innovator!
What We Offer:
- Competitive hourly rate with performance bonuses
- Full benefits package (health, dental, vision)
- Clear career advancement path
- Modern tech lab for skill development
- Collaborative startup culture
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues efficiently
- Assist with network administration tasks including device configurations
- Manage helpdesk ticket systems and document resolutions
- Support system installations, upgrades, and security patches
- Collaborate with senior IT on infrastructure projects
- Conduct user training on new technologies
- Maintain inventory of IT assets and peripherals
Qualifications
- High school diploma or equivalent; Associate's/Bachelor's in IT preferred
- Basic understanding of OS (Windows, macOS) and networking concepts
- Experience with helpdesk software or service management tools
- Strong problem-solving and troubleshooting abilities
- Excellent verbal/written communication skills
- Ability to lift 30 lbs and work in various office environments
- Valid California driver's license (for occasional off-site support)
- CompTIA A+ certification or equivalent knowledge required