Job Description
Join our innovative IT team in Tucson and kickstart your tech career! We're urgently hiring an Entry-Level IT Support Specialist to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience in network administration, system troubleshooting, and cybersecurity while working alongside industry professionals in a dynamic environment. We offer comprehensive training, career advancement opportunities, and a collaborative culture that values growth and innovation.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation