Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your tech career! We're urgently hiring passionate entry-level professionals to support our growing client base in Albuquerque. This is your opportunity to gain hands-on experience with cutting-edge technologies while making a real impact in a supportive environment.
Our company fosters a culture of innovation and continuous learning, offering mentorship programs and career advancement paths. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients and internal teams.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation