Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in San Francisco to join our dynamic team.
TechNova Solutions is a leading cloud infrastructure provider revolutionizing enterprise tech. As an Entry-Level IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our Fortune 500 clients. This role offers unparalleled growth opportunities with mentorship from senior engineers and exposure to cutting-edge cloud technologies.
Why Join Us? • Competitive salary with performance bonuses • Comprehensive benefits package • Career development programs • Collaborative, innovative culture • Immediate start date available
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems for hardware/software issues
- Deploy and configure workstations, laptops, and peripheral devices
- Document IT processes and maintain accurate asset inventory records
- Collaborate with senior engineers on network security protocols
- Train end-users on new software implementations and best practices
- Monitor system performance and escalate critical incidents promptly
- Participate in infrastructure maintenance during scheduled windows
Qualifications
- Associate's degree in IT, Computer Science, or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with ability to diagnose complex issues
- Excellent written/verbal communication and customer service aptitude
- Familiarity with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30 lbs and work flexible hours including occasional weekends