Job Description
Launch your career in technology with our comprehensive paid training program! InnovateTech Solutions is seeking motivated Entry-Level Technical Support Specialists in San Jose, CA. No prior experience required – we provide everything you need to succeed. Join our dynamic team and gain hands-on experience in network administration, cybersecurity fundamentals, and customer service excellence. Enjoy competitive pay, full benefits, and clear advancement paths to senior IT roles.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support to enterprise clients
- Document issues and maintain ticketing systems
- Collaborate with senior engineers on complex problems
- Participate in ongoing skills development workshops
- Support network security protocols and best practices
- Deliver exceptional customer service via phone/chat/email
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to work in fast-paced, team-oriented environments
- Willingness to obtain CompTIA A+ certification during training
- No technical experience required – training provided
- Valid CA driver's license (for occasional client visits)
- Pass background check and drug screening