Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently seeking motivated tech enthusiasts to provide critical infrastructure support. This is your gateway to a rewarding IT career with hands-on experience in enterprise systems. Enjoy competitive benefits, mentorship from senior engineers, and rapid growth opportunities in Columbus's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Implement cybersecurity protocols for network security
- Deploy and maintain Windows 10/11 and Office 365 environments
- Create technical documentation and SOPs
- Collaborate with cross-functional teams on cloud migrations
- Manage Active Directory and user access controls
- Support VoIP systems and network infrastructure
Qualifications
- Associate's degree in IT or CompTIA A+ certification
- 0-2 years of help desk or desktop support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs for hardware maintenance
- Valid Ohio driver's license for occasional site visits
- Passion for continuous learning in emerging technologies