Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our Dallas-based clients. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training, mentorship programs, and a clear career progression path. Enjoy our modern downtown office with flexible work arrangements and a culture that celebrates innovation and continuous learning. Apply today to become part of Dallas's premier IT solutions provider!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Document all IT incidents, resolutions, and asset management activities in ServiceNow
- Collaborate with senior engineers on complex system deployments and security protocols
- Assist with onboarding new employees, including device setup and account provisioning
- Monitor system health and proactively address performance bottlenecks
- Participate in quarterly IT audits and infrastructure upgrades
Qualifications
- Associate's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong analytical and problem-solving abilities with customer service focus
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Excellent verbal/written communication skills and ability to explain technical concepts clearly
- Valid driver's license and reliable transportation for occasional on-site support
- Passion for technology and eagerness to learn new systems