Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your tech career in Philadelphia! We're seeking passionate entry-level talent to provide critical IT support across our growing organization. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while delivering exceptional service to our clients and internal teams. Our collaborative environment offers structured training programs and clear pathways for career growth in cybersecurity, cloud computing, and infrastructure management.
At TechSolutions, we value innovation and continuous learning. You'll work alongside industry experts while troubleshooting hardware/software issues, maintaining network systems, and implementing security protocols. This is your opportunity to build a strong foundation in IT operations while making tangible contributions to our mission of delivering reliable technology solutions to businesses across the Mid-Atlantic region.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with cybersecurity protocols including access management and threat monitoring
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Train users on new technologies and best practices
- Monitor system health and perform routine maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in cross-functional teams
- Valid driver's license for occasional on-site support