Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base in the vibrant Phoenix tech scene. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while contributing to a culture of innovation and growth.
Our comprehensive training program ensures you develop industry-relevant skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and clear pathways for advancement into specialized IT roles. If you're ready to transform your technical knowledge into a rewarding career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document technical issues and resolutions using ITSM software (ServiceNow/Jira)
- Collaborate with senior IT staff on system upgrades and security protocols
- Assist with onboarding new employees and offboarding departing staff
- Monitor system performance and escalate critical incidents appropriately
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willingness to obtain)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving abilities with customer service mindset
- Excellent verbal/written communication skills
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation
- Eligibility to work in the United States