Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in the heart of NYC! We're seeking passionate tech enthusiasts to provide critical support to our enterprise clients. As an Entry Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts in our modern Manhattan headquarters. This is your gateway to a thriving career in technology with rapid growth potential and comprehensive training.
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure desktop/laptop systems using standard imaging tools
- Monitor and maintain network infrastructure including switches and firewalls
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior engineers on complex troubleshooting projects
- Assist with cybersecurity protocols and access management
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with Active Directory, Office 365, and cloud services
- Strong problem-solving skills with customer service aptitude
- Ability to lift 30 lbs for equipment installation/maintenance
- Valid driver's license (occasional off-site client visits)
- CompTIA A+ or similar certification preferred